Managed services

Standard service offers

Alaloop has created adaptive service offers to the most common needs.

Portal operations management

• Portals operations management and measurement strategy update
  

• Technical assistance for portal utilisation & skill transfer

Assistance to interpret results

• Dedicated CSM (Customer Support Manager)

• Assistance for measurement interpretation & analysis

• Monthly conference calls with generated reports commented
  

Alert management & actions plans

• Definition & follow-up of action plans to improve performances & usages

• Escalation management (handling of notifications & check-up)

• Flash reports for a fast answer to performance problems
  

"A la carte" service contrat  Alaloop Open

In order to provide a flexible answer to specific unplanned service requests, the customer can subscribe an Alaloop Open service contract composed of:

• a dedicateed CSM (Customer Support Manager) ;

• a subscription to a reserve of service tickets (ticket = 1/2 day) without a mandatory consumption ;

• services requests handled in priority ;

• qualification of the service requests into service tickets by the CSM and customer approval before engagement ;

• only used service tickets are billed.

Alaloop Open contracts are OPEN 5, 10 et 20 (respectively 10, 20 et 40 service tickets).