SLA PORTAL

Portal functions

Weather

Services & applications views in real time

Display customized per user

Measurement access control performed by subscription to a view (group of measurements)

Seective measurement publication

Direct access to the measurements state history

Maps

Instantaneous view of performance or workload measirements

Measurement level displayed by object colouration

Access to the measurement history by simple object selection

Hierarchical maps & auto-cycling maps

Map design completely customizable (map background and objects)

Dashboards

Measurements selection by tree view

Measurements selection by multi-criteria search

Measurement period selection by predefined periods or interactive calendars (From / To)

Display mode as dashboard or graph

Measurement investigation tools: measurement graph, state log, measurement details

Investigation tools

Those tools are directly available from the dashboards.

Measurement graph : display the measurements on a given period
State log: advanced filtering functions allow to quickly find dysfunction periods.
Measurement details : measurements can be filtered and exported in CSV format for further analysis.

Monitoring & notification handling

Monitoring :

Total display of measurements per state

Display measurements per state

Performance & workload notification handling :

Notification on Warning or Critical threshold crossover

Notification condition definition : number of threshold crossover on a given period, bad value ratio, etc...

Alerts sent by email, SMS, etc...

Reporting

• Report template designer

• Reports generated automatically on any period

• Reports exported in PDF or RTF formats
  

• Data contained in reports filtered by events

• Several types of reports can be created :

  • Executive : monthly SLA reports
  • Technical : provisioning state for each resource
  • Mix : per domain (network, application, etc...)